1.) Credit Controller – Alberton (Head Office)
Purpose of position:
Reconciliation and collection of outstanding accounts from both medical aid and private patients. The investigation of outstanding accounts and communication with both internal and external clients.
Main responsibilities
- Meeting financial targets and strict deadlines.
- Review and understand your aged analysis and identify areas of concern.
- Reconcile remittances from the medical aid and take appropriate action on any rejected account(s).
- Review all rejected claims for PMB benefits, review ICD10 coding and resubmit to the funds for payment.
- Understand and apply the scheme rules for your allocated medical aid.
- Maintain the outstanding debtor days below 25 days.
- Use the diary effectively and action the diary notes daily.
- Respond to member queries, telephonic or in writing within the same day.
- Share knowledge and skills with your colleagues.
- Always remain calm and professional regardless of the circumstances.
- Take responsibility for a query and follow through to finalization.
- Ensure you understand the POPI Act legislation, the protection of the disclosure of information of our patients / members and our own staff members and the impact thereof on our practice.
- Perform other appropriate tasks and responsibilities assigned within the scope of your job function, knowledge, skills, and abilities.
Ensure you live the vision and values of the company:
Company Mission statement: to be recognized as a leading world class radiology practice, providing high quality customer focused radiology services, efficiently and effectively.
Company Values: Customer Focused, Communication (professional, clear, empathetic, factual, active listening), Commitment, Continuous Improvement, Value (respect and appreciate) our Colleagues, Ethical Behaviour
Preferred Education:
- At least 2 years’ experience in a similar role in a healthcare environment
- Qualification / Certification relevant to a credit control environment
- Some Short/On-line courses completed on self-development and soft skills:
- Having completed a credit management course and working knowledge of the HIMS system will be advantageous.
Minimum Required Skills/Knowledge:
- Experience with the collection of medical aid debt across a broad spectrum of the healthcare market
- Computer literate, preferably on systems within a healthcare environment and able to adjust to using different technologies.
- The ability to plan and prioritise workload is crucial.
- High level interpersonal skills and able to develop and maintain positive relationships with branches, hospital staff, patients and medical aids.
- Strong verbal and written communication skills and ability to communicate with people clearly and effectively at all levels (both verbal and non-verbal communication)
- Ability to work under pressure.
- Ability to work well alone and as part of a team.
- The ability to show initiative.
- Excellent accuracy
- Stable track record
- Own reliable transport
- At least 2 years’ experience working in a credit control role in a radiology environment.
- Excellent knowledge of medical aid rules and benefits
- Extensive knowledge of PMB benefits
- Good knowledge of ICD10 coding
What to expect from us:
A market-related salary, including Provident and Medical Aid Benefits.
A friendly and supportive Company culture where continuous self-development is encouraged
Apply now, by forwarding your comprehensive CV to hr@radiologysa.co.za
Please use “Credit Controller -Head Office” in the subject field
*Individuals with disabilities are encouraged to apply.
*POPI Act: by submitting your CV, you confirm that: we may retain your personal information in our database for future matching. We may contact you when suitable opportunities arise. The information you have provided to us is true, correct and up to date.
